Serenity Counseling, Coaching, & Consulting LLC ("company," "we," "us," or "our") is committed to safeguarding your privacy and the personal information you provide on our website, www.serenitynowllc.com (the “website”). This privacy policy outlines how we collect, use, and protect your data when you visit or interact with the website. The term "you" refers to anyone who accesses, uses, or views the website.

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By using the website, you agree to this privacy policy. If we make changes to the policy, your continued use of the website after the changes are posted will constitute your acceptance. If you do not agree to this policy, please refrain from using the website.

 

Children’s Privacy

We respect the privacy of children. In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13 without verified parental or guardian consent. This website is intended for users over the age of 18. If you believe we have collected information from a child under 13 without consent, please contact us so we can delete the data.

 

Information We Collect and How It’s Used

When you access the website, you may provide personal information, such as your name, email, phone number, address, and payment details (if making a purchase). This information is collected through various interactions on the website, such as registration, placing an order, subscribing to newsletters, leaving comments, using live chat, or filling out forms.

We use this information to:

• Personalize your experience

• Improve our website

• Process transactions

• Respond to inquiries

• Provide promotional offers

• Follow up via email, chat, or phone

• Tailor advertisements and offers relevant to you

 

We may also collect non-personal data through automated means such as IP addresses, browser details, and other website traffic data using tools like Google Analytics.

 

Comments and Social Media

If you leave a comment on the website, your name, email, and associated metadata will be stored. This allows us to recognize and approve future comments automatically. Information submitted in comments or via social media may become publicly accessible and is not controlled by us once shared.

 

Cookies

We may use cookies to optimize your experience on the website. Cookies are small files that track user preferences and activity, enhancing functionality like saving login details or language preferences. You can disable cookies in your browser settings, though this may affect your experience on the website.

 

Web Beacons and Pixels

We use web beacons and pixels to track website usage and user behavior, particularly for advertising purposes. These tools help us improve user experience and target relevant ads. Third parties like Facebook may use these technologies to track interactions on the website and deliver ads based on your interests.

 

Third-Party Links and Services

The website may include links to third-party websites. Once you leave our website, we are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

 

Disclosure of Information

We do not sell your personal information. However, we may share data with trusted third-party service providers who assist in operating our website, such as hosting services, payment processors, or marketing platforms. These providers agree to keep your information confidential.

We may also disclose your information if required by law or in the event of a business transaction, such as a merger or acquisition, where your data may be transferred to a successor company.

 

Email Marketing

If you subscribe to our email list, you consent to receiving updates, promotions, and other relevant content from us. You may opt out of these emails at any time by clicking "unsubscribe" at the bottom of any email or by contacting us directly.

 

Your Rights Under GDPR

If you are located within the European Union, you are entitled to specific rights under the General Data Protection Regulation (GDPR), including the right to access, correct, or delete your personal data. You also have the right to restrict or object to certain data processing activities and to withdraw consent at any time.

If you wish to exercise any of these rights, please contact us at admin@serenityccc.com.

 

California Consumer Privacy Act (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal data is collected, request deletion of your data, and opt out of the sale of your information (though we do not sell personal data). To exercise these rights, please submit a verifiable request to admin@serenityccc.com

 

Security

We take reasonable precautions to protect your personal information. However, no data transmission over the internet can be guaranteed to be completely secure. If you make a purchase through the website, your payment information is processed by a third-party provider and not stored on our servers.

You agree to hold us harmless in the event of any unauthorized access to your personal data or a breach of security involving third parties.

 

Privacy Policy Updates

This policy is effective as of 9/23/2024. We reserve the right to modify or update this policy at any time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.